How to Call
How do I call?
Once you have opened an account and purchased our calling services, you can make a call from:
1. Your regular phone, through our Access Numbers;
2. Your computer, using Web Call;
3. Your smartphone, with our free mobile apps.
Can I set my caller ID?

Yes, but your caller ID will only show when calling from our GloboTel123 app for Android or iOS. You can set your caller ID from the app menu, by pressing More -> Set my Caller ID.
Do you offer mobile apps for your service?

Yes. You can use our free app called GloboTel123 to make calls and send SMS with GloboTel123. The app works from iOS and Android devices. Download GloboTel123 app from App Store or Google Play, or look for the shortcut in your account with GloboTel123.com. The app works with Bluetooth.
You can also use our Web Call app in your account to make calls from PC to phone.
How do I dial?

To place an international call you will have to dial the international country code followed by the city code (if needed) and the destination number.
Can I use the same PIN to call more than one country?

Yes, you can use the same PIN to make calls to different destinations. Please check our Rates page for the destination your are interested in.
Can I use this for conference calling?

Yes, you can use the service to call to a conference number.
How many people can call at the same time using the same PIN?

Multiple calls can be made using the same PIN at the same time. You can also initiate conferences & 3-way calling as long as your phone device supports conference calls and you call with our access numbers.
What equipment/software do I need to call internationally?

You don't need any special equipment or software to make a call. You can call directly from your mobile, landline, computer, or use our smartphone app. Please visit our How to Call page to see all your calling options.
How do I send an SMS?

You can send SMSes from our Web Call application available in My Account or using our free GloboTel123 apps (iOS & Android).
How can I use the service from the computer?

The Voice Credit bought can be used from any computer with Internet connection through the Web Call application available in the online account. You don't have to dial any access number or PIN, just the number you wish to call. No download is necessary.

Important Note: Web Call requires a Java plugin, which is no longer supported in Google Chrome or Firefox. Please use Web Call in any other browser, where Java is allowed to run such as Safari, or Internet Explorer.
What is the moment I start being charged for my call?

You start being charged the moment your call is answered. The call duration you are charged for is displayed in your account. This call duration indicator may be different from the call duration displayed on your phone, due to different counting starting points.
How do I know how many minutes are left in my account?

Each time you make a call, a prompt will inform you on the number of minutes left in your account. You can always check your remaining balance in your online account.
What equipment do I need to call from a computer?

You don't need any special equipment. You just need an Internet connection, speakers, and a microphone in order to use the Web Call application.

Important Note: Web Call requires a Java plugin, which is no longer supported in Google Chrome or Firefox. Please use Web Call in any other browser, where Java is allowed to run such as Safari or Internet Explorer.
How can I check the call duration?

You can check the call duration in your online account, on the Activity page.
How can I make sure I won't be charged by my local provider for the international calls I make?
If you want to make sure the international calls and SMS will be charged from your GloboTel123 account and not by your local provider, we advise you to block all outgoing international calls with your local provider.
This feature or setting has to be done by you or by your local provider.

Also, here are some useful tips on how to place calls easy & safe through your GloboTel123 account:
- 1. If possible, always use a Local Access Number and not a Toll Free Access Number which adds a surcharge to the published rate
- 2. If you have free long distance calls included in your local provider package then you can use any Local Access Number in your country
- 3. If you are in a country in which we do not have Access Numbers or you simply prefer to avoid Access Numbers, then you can make your calls from your smartphone using our free app called GloboTel123 (Download available from App Store or Google Play).
Voice Credit
How can I be sure I won't run out of Voice Credit?

You can activate the Auto Recharge free feature in your account. Once it's ON, your account will be automatically recharged when your balance drops below ⁦$5⁩.
Can I call anywhere in the world?

Yes, you can make calls to any destination in the world by using Voice Credit. Please check our Rates page for more details.
How can I buy Voice Credit for international calls and SMS?

You can buy Voice Credit by logging into your account with us. You can also buy Voice credit through our IVR system, either by dialing one of our Contact numbers, or simply by dialing any access number when you want to make a call.
What is Voice Credit?

Voice Credit is our prepaid calling service. With Voice Credit, customers can call any destination in the world from any phone or laptop or by using our free app, called GloboTel123, for iOS and Android. Voice Credit can be used both for international calls and SMS, and comes with many free features.
Where can I find my PIN?

You will get your PIN by email once you placed your first Voice Credit order. You can also find your PIN in your online account.
Is there a minimum order limit for Voice Credit?

The minimum amount of Voice Credit you can buy is ⁦$5⁩.
Can I use your service when I travel?

With Voice Credit you can call from more than 35 countries using access numbers, or from anywhere in the world using the free GloboTel123 app for iOS or Android. Please check our complete list of access numbers on our How to Call page. You can also make a call from PC to phone with our Web Call app, available in your account.
Will my account or Voice Credit ever expire?

The Voice Credit balance of your account becomes inactive after a 6 month period of inactivity (no call or no order registered in the last 180 days). If more than 180 days have passed since your last order or call, and you wish to reactivate your Voice Credit balance, we kindly ask you to contact our Customer Support team. Also, please read more about our Voice Credit Service Agreement on our Terms and Conditions page.
How can I add Voice Credit to my PIN?
Making a new purchase couldn't be easier. For an online purchase, go to:
- Buy Voice
- Select the amount you wish to buy
- Proceed through the Checkout page paying with your card or with PayPal.
If you are located in the United States, Canada, Italy, France, Spain, Australia, or the United Kingdom, already have your PIN number at hand, and your card is already saved in your online account, you can also place your order with our automatic phone service;
- Dial our Customer Service number
- Select option 2 from the menu
- Follow the prompts to recharge.
In case you have an iOS device, you can buy Voice Credit through iTunes, only if it's your first order. Unfortunately, due to Apple’s policies, there is no option to add Voice Credit directly from the KeepCalling App. You will have to do that on the website directly on the Buy Page.
However, if you have an Android device, you have the option to buy Voice Credit through the KeepCalling App regardless if it is your first order or if you are trying to add Voice Credit to your existing PIN.
Can I buy Voice Credit over the phone?
If you are located in the United States, Canada, Italy, France, Spain, Australia, or the United Kingdom, your card is already saved in your online account, and you have your PIN number at hand you can also place your order through our automatic phone service:
- Dial our Customer Service number
- Select option 2 from the menu
- Follow the prompts to recharge.
Why am I receiving the "account registration failed" message while trying to make a call using the GloboTel123 App?
Please note the App is working fine on our end. However, in order to resolve any recent bugs encountered, please follow the troubleshooting guide:
- ensure that the app is updated to the latest version
- Try to log out, delete the app, power off your phone/device and power it on, and then reinstall the app.
How can I set Offline Calling?
To set up Offline Calling, you only need to follow a few steps:
1. Log in to the App
2. Tap the "My Account" tab which is in the hamburger icon on the far right
3. Scroll down to "Settings" and tap that line
4. Select "Default Country" (your country of residence)
5. Scroll down to "Offline Calling" and tap on "Disabled"
6. On the Offline Calling menu, choose the country you are calling from.
  Your calls will be connected through a local access number from this country.
  You should verify with your local telephone provider what would be the cost (if any) to dial our access numbers in any country.
7. Add the number you are calling from.
  This number will be displayed for the calls placed using this feature.
8. Scroll up to "Status" and for Android tap on "Disabled" (the status should change to "Enabled") and for iOS toggle "On"
9. Go back to the App's dialing pad and dial the destination number you want to reach, in international format or choose the number from your contact list.
How can I log in to my GloboTel123 App?

To log in to the App, simply enter your registered email address + the 10 digit PIN number (or account password), both of which you can find in your online account.
Access Number Info
Do you offer free features?
We offer a lot of free features that will improve your calling experience:
- Pinless Dialing allows you to skip entering your PIN and makes calling quicker and easier.
- Speed Dial allows you to reach the destination number by just dialing 1 digit on your keypad.
- Auto Recharge allows you to have more control over your balance and ensure that you'll never run out of credit.
- Voice Prompts enables you to connect to your destination number faster by skipping the balance and minutes prompts when calling via an access number.
- Web Call allows you to call or SMS directly from your PC.
- GloboTel123 Apps (iOS & Android) are free to download, easy to use and provide both calling & SMS options.
What is an access number?

An access number is the number you dial in order to access our service and use the Voice Credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Whether a local or toll free, an access number is useful when you want to call and have no Internet connection.

Please check the access number list before you buy Voice Credit.
What access number should I use? Local or toll free?

If you have free long-distance service with your local provider then you can call any of our local access numbers in your country. Otherwise, simply choose a local access number within your city or area code.

Verify with your local phone provider what is the cost (if any) to call a particular local access number. We advise you to block all outgoing international calls with your local provider. This way you can be certain that all your international calls will be charged from your account with us and not by your local provider.

If you can't find any local access number in your area, you can always use a toll free. Please note there are certain charges applied when using a toll free as displayed below the toll free numbers section.
What is a toll free access number?

A toll free access number (or Freephone number in the UK) is a special telephone number you dial in order to access our service and make international calls. By using a toll free you will not be charged for the call by your telephone provider. Please check our How to Call page or click here for more information on toll free numbers.
What is a local access number?

A local access number is the number you need to call in order to use your PIN credit. The local access number is in close proximity to you, usually with the same or close prefix as your phone. Please verify with your telephone provider what would the cost be to dial our local access numbers.
How do I get the best rate?

Our best rates are available with our local access numbers, our free iOS and Android apps. Please check our list of Access Numbers or download any of our apps from App Store or Google Play. If you choose to dial a toll free number the rate per minute will increase.
Can I call from a payphone?

Yes, our service can be accessed from a payphone through the Local Access Numbers available in your area. Please check our How to Call page for a complete list of access numbers.

...

Calling Features

Why do calls drop?

It depends! Are you using an access number or the calling app?

If you're using an access number to call offline (without using any internet connection), then the routing may be the cause. In this case, you can get in touch with us and we'll look into the issue right away.

If you're using the calling app, please go through the following checks. Make sure:
✔️ You have the latest app version installed.
✔️You have a great internet speed. A slow internet connection is the main issue for call drops.
✔️You have no VoIP restrictions from your internet provider.

As an alternative, you can try Offline Calling if you have the option available in your app. That depends on the country you call from.

Do I always have to dial the PIN?

No, you can skip dialing the PIN by activating PINless Dialing feature in your account.

Can I skip dialing the destination number?

Yes, using our free Speed Dial feature you can initiate a call by pressing one digit only instead of entering the whole destination number. Our system will dial the number you have assigned to that digit.
To set up this free feature, please go to My Account. Click on Speed Dial, choose a digit and add the full destination number (in international format).

Can I skip hearing the prompts?

You can skip hearing the voice prompts that announce your PIN balance & minutes by setting Voice Prompts OFF. Simply log in to My Account, click on Voice Prompts, set status "Off" and click on Save.

Why do calls get disconnected?

How can I set up PINless Dialing?

To set up this free feature, please log in to My Account. Click on PINless Dialing, add the number you call from (in international format) and click "Add".

How many numbers can I set for PINless?

You can store as many numbers as you want for PINless.

How can I set up Speed Dial?

To set up this free feature, please go to My Account. Click on Speed Dial, choose a digit and add the full destination number (in international format).

How can I set up Auto Recharge?

To set up this free feature, please log in to your account. Click on Auto Recharge, set its status to "On", select the amount with which you want your balance to be recharged, and click "Save". Make sure you have a payment method (card or PayPal account) saved in your account.

How can I cancel Auto Recharge?

To cancel Auto Recharge, please log in to your account, click on Auto Recharge, set its status to "Off", and click "Save".

My PINless Dialing feature is activated, but I still have to enter my PIN. Why?

PINless will not work if your caller ID is blocked or if your phone is set on "private." Also, make sure you do not have a duplicate account on which the same number may be saved.

Can I use your service when I travel?

You can use your Voice Credit to call from anywhere in the world. We offer access numbers for more than 35 countries. Please check the complete list of these countries and the costs associated on our How to Call page. You can also make a call from your PC with Web Call.

Other Products

How does a Virtual Number work?

Your Virtual Number is a local number in another country/city, where your family and friends live. Having a Virtual Number, you can receive calls from abroad on your personal phone. Your family and friends can call you on your Virtual Number and pay for an international call as if it were a local call, while you pay a low fixed monthly fee to receive their unlimited calls.

Do you offer SMS service?

Yes. You can send SMS by using our Web SMS application in your account. Or you can send SMS directly from your iOS or Android device with our free GloboTel123 app. Please check the list of countries where an SMS can be sent.

What is a Virtual Number?

The Virtual Number service allows you to receive calls from the country your relatives or friends live in. They will call you on a local number and pay for a local call, while you can receive their calls for a monthly subscription.

How can others call me at low rates?

Your friends and family can call you through the Virtual Number service. Also they can call you through our calling prepaid service in 3 ways: using GloboTel123 app from their smartphone, from PC to phone via Web Call in your account, through access numbers in the area they live in, without the need for Internet connection.

Can I receive calls on my mobile using your service?

You can receive calls on your mobile through the Virtual Number service. The Virtual Number is a number in another country that will be forwarded to your landline or cell phone to receive calls from abroad. Also you can receive calls through our prepaid service if we have an access number available in the country of those who call you.

Do you offer SMS service?

Yes, you can send SMS by using our Web Call application in your account. Please check the list of available countries for the service.

Are your rates the same no matter where I call from?

No matter where you call from, our rates stay the same. This is true for calls using our local access numbers and the Web Call app. For calls using toll free numbers, the cost will be different. Please check the cost for dialing a toll free number on our How to Call page.

Can I choose my Virtual Number?

The Virtual Number will be assigned to you randomly. It will be a local number from the city you selected.

How much will my family pay for the calls made to my Virtual Number?

Your family will be charged for the international call made to you as for a local call to the Virtual Number. The local costs will vary according to the type of subscription they have with their local provider.

Why is my Virtual Number not working?

If the monthly payment for the Virtual Number service cannot be processed, the forwarding option will be suspended. Calls through this service will be blocked after 10 days. The Virtual Number service will be deleted from your account if the payment can’t be processed after 20 days from billing date.

How do I see the calls I receive on the Virtual Number?

To view your call records for the Virtual Number service log in to your account and click on Activity. You will be able to check the call records for the last 30 day.

How can I cancel my Virtual Number?

You can cancel your Virtual Number subscription by deleting the number from your account. Just log in with your email and password, click on the Edit button displayed next to the Virtual Number and delete it. Once the Virtual Number is deleted you will no longer be charged.

Can I get the Virtual Number back if I canceled it?

Once a Virtual Number has been canceled we will not be able to restore it to your account. You will have to order a new one.

How can I check if an SMS was sent?

You will be able to check the SMS history for the last 30 days in your online account. If the status of an SMS is "failed" this means that it was not sent and you will not be charged for it. If the status shows "pending" it means that the mobile subscriber is out of the connection area or the mobile is switched off. The message will be sent as soon as the mobile subscriber has the cell phone turned on or is in the connection area.

How do I send an SMS?

You can send SMSes from our Web Call application available in My Account.

Payment

Where can I find my invoice?

Log into your online account, and go to the "Activity" tab. Next, tap on "Orders" and look for the order you're interested in. On the same line, tap on "View" to check your invoice details.

If you need to check older transactions, please hit "More" below your list of orders to have the whole list displayed.

Do you have Terms and Conditions?

Yes, our products are subject to certain Terms and Conditions. Once you've made a purchase, it means you have agreed to them.

What is 3D-Secure?

3-D Secure is a global e-commerce solution that enables cardholders to authenticate themselves to their card issuer through the use of a unique personal code/password. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. This solution addresses current consumer concerns about the security of online shopping and the high rate of e-commerce fraud and it is designed to take online shopping security and consumer confidence to a new level.
For VISA customers the security check will appear under the name "Verified by VISA". For MASTERCARD customers the security check will appear under the name "MasterCard SecureCode".

Why have I been asked to enter a password when making a purchase?

This is a 3D-Secure security check directly from your bank/card issuer. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. If the bank/issuer is asking you to enroll for 3D secure or enter a password for 3D-Secure and you want to skip this, then you must get in touch with the bank directly.

What credit/debit cards do you accept?

We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa or Visa Electron. You can also use your PayPal account for finalizing an order.

Can I buy your products using a debit card?

You can purchase any of our products by using both credit and debit cards. We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa or Visa Electron. You can also use your PayPal account with us.

Is your website secure? Can I place orders with my card safely?

Yes, our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases, and never release this information to third parties.

What's my billing address?

Your billing address is the address your card was issued to. Please use this as your billing address for orders on the website. We will not send anything by mail to this address.

Can I ask for my money back?

We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

Account & Payments

What forms of payment do you accept?

The payment can be made with any of these credit/debit cards: American Express, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa, Visa Electron and, of course, with PayPal.

How to Buy

Why was my payment declined?

Declines can happen for a variety of reasons, the most common of which are: insufficient funds, incorrect card information, expired or canceled card, and the impossibility of making online payments with that specific card. In some rare cases there may be a communication error or a technical problem, so we recommend that you try again later. If your payment still doesn't go through, please contact your bank for more information.

How will I be charged for my calls?

The service is prepaid: you buy the minutes in advance and we round up your calls by 1 full minute.

How can I change the card saved in my account for a recurring payment?

In order to change the card saved in your account for a recurring payment, you need to:

Save a new card the My Information section of your account (Payment Methods >> Add a new card);
Choose the product for which you want to replace the card in the Subscription Payment Options section and select the new card from the dropdown.

How can I save another credit/debit card in my account?

Do I have to create an account?

Yes, every person who wants to use our services has to open an account with GloboTel123.

What is a coupon code?

Coupon codes allow you to get bonuses or discounts when you buy one of our products. We may send you coupon codes when we have a promotion.

Will I receive a bill?

Yes, you will receive an invoice for the purchased service, by email. All invoices are available in your online account.

Can I pay for my orders with non-USD credit/debit cards?

Yes, you can pay with any of the major cards, even if they have been issued outside the US. Please check the payment methods. One exception only: American Express cards can be used only for USD payments.

Can I pay through money transfer?

No, but we accept all major cards and PayPal. Please check our payment options at the bottom of the page.

Is there a maximum order limit for Voice Credit?

No, there is no limit on the maximum number of orders you can place.

How do I edit my billing address?

If your billing address has recently changed, go to My Information page, click Edit, delete the old address and add the new one.

How many credit/debit cards can I use to buy your services?

You may use up to five different credit or debit cards in your account.

Do I sign a contract?

To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.

Account Information

I lost my password. How can I retrieve it?

On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.

How can I edit my personal information?

Log in to your account with your email and password, go to "My Information," click "Change" to edit your Personal Details and then click Save.

What is a PIN number?

The PIN is a unique 10-digit number you receive when you first buy Voice Credit. This is a permanent PIN number and remains the same when you recharge your account. You can skip entering your PIN by activating the free PINless Dialing feature in your account.

Can I choose my PIN?

The PIN is a unique number randomly generated for your account. Unfortunately, you can not choose or change your PIN. Each account has one unique PIN.

How can I log in?

To log in, please use your email and password registered on this website when opening your account. If you can't remember your password, please click on Forgot Password to reset it.

How do I change my password?

To change your password log in to your account, click on My Information, edit your password and click Save.

How can I check the calls I made?

You can check your call records for the last 30 days in your account. Just log in and go to Activity to view the details.

How do I check my Order History?

You can check your orders by logging in to your account on our website.

How can I check my SMS records?

You can check your SMS records for the last 30 days in your account. Simply log in and go to Activity to view the details.

How do I delete my GloboTel123 account and my information from your database?

For security reasons, the request to delete your account can only be submitted from your online account.

Results of Account Deletion
Please note that by deleting your account, the following will happen:

Your personal and account information will be deleted from our system.
Any remaining balances will be immediately forfeited & are non-refundable.
You will no longer receive any notification from our website.
Your account will be permanently deleted and cannot be recovered.

Check Before You Delete
For account deletion to proceed, first make sure you:

cancel any active subscriptions in your account and
don't have any pending orders

Delete Your Account Steps
Here are the steps to follow to delete your account:

Go to the My Information tab in your online account
Scroll down to "Account Control" under the "Account Details" section.
Click on the "Request" button next to "Delete your account".
Follow the on-screen steps and finish the process.

Our website and service are CCPA & GDPR compliant.
Thank you for your time with us and remember you can open a new account with us whenever you wish.

Offers & Promotions

How can I find out about offers and promotions?

You will receive updates about promotions and coupons by email, if you are subscribed to our Newsletter.

Apps

How can I make long-distance calls through the GloboTel123 app?

Download for free our GloboTel123 app from Google Play or App Store. To use the app, log in with the email and password registered on GloboTel123.com. Then you can start calling using your phone Contacts. Remember, they need to be saved in international dialing format. The app also works with Bluetooth.
Moreover, you can still place a call from the app without having an internet connection or while using a poor internet connection, through a local access number, thanks to the Offline Calling feature.

What is the rate for calling from GloboTel123 app?

The rate is the same as for a regular call. Please check our Rates page for more details. Plus, by calling from our free GloboTel123 app you save all extra charges that apply when calling through an access number (local operator costs when using a local access number, or toll free number charges).

How much does your app cost?

GloboTel123 app can be downloaded for FREE. Once you download it you start making low cost international calls or send SMS directly from an Android or iOS device.

What are the advantages of using GloboTel123 app?

No access number required
No PIN number required
Multiple Internet connection: Wi-Fi, 3G, or 4G
Phone contacts can be used instead of dialing the destination number
Internet connection indicator available on the iOS app to show connection quality during your call
The app can be used with a Bluetooth device
You can still place a call from the app without having an internet connection or while enjoying a poor internet connection, through a local access number, thanks to the Offline Calling feature.

Can I use GloboTel123 app from any smartphone or tablet?

The free application is compatible with the iOS system (for iPhone, iPad and iPod Touch) and with any Android device. It also works with any Bluetooth device.

What software do I need to run the GloboTel123 application?

You can use our free GloboTel123 app from an iPhone, iPad or iPod Touch, or from any Android device. Internet connection to a Wi-Fi, 3G or 4G network is required. The quality of your calls will depend on the quality of your Internet connection. The app can also be used with a Bluetooth device.

Where can I find your smartphone application?

GloboTel123, our free app for iOS and Android can be downloaded from App Store and Google Play.

Can I send SMSes through GloboTel123 app for iOS or Android?

Yes. You can use any of our free GloboTel123 apps (for iOS or Android) not only to make calls but also to send SMS. The option is available in the main menu of the app. Add a contact from your list of Contacts before writing the SMS. Remember, the contact's number needs to be saved in the international dialling format.

How can I deactivate the app?

You can deactivate the free app by deleting it from your iOS or Android device.

Do I still have to enter the destination number when calling from GloboTel123 app for iOS or Android?

No. You can use your phone contacts or the Speed Dial feature. When using your phone Contacts to make a call or send an SMS, please make sure the phone number is saved in the international dialing format.

Is GloboTel123 app for iOS and Android enabled for 4G/5G?

Yes. It supports international calls over both 3G/4G and Wi-Fi.

When enabling GloboTel123 app for 3G/4G, please make sure you check existing costs with your local provider in order to prevent unexpected charges.

How can I download your smartphone or tablet apps for calls and SMS?

You can download our free GloboTel123 app for iOS from App Store, and for Android from Google Play. You can also use the shortcuts available in your account.

What is Offline Calling?

Offline Calling is a feature that enables our customers to place a call from the app without using an internet connection, or while having a poor internet connection, through a local access number. The "Offline Calling feature is available for calls placed from the United States, the UK, New Zealand, Canada, or Australia.

How does Offline Calling work?

You need to enable this feature from Settings screen > Offline Calling. On feature enabling, you need to confirm and select the residential country and the phone number.
This feature will help you call any number without internet connection. For any international contact you may need to call, a local access number will be instantly made available for you.

Ex: Let’s say you are based in the US and you want to call your friend living abroad, and you can’t rely on your internet connection. With Offline Calling, the KeepCalling app will connect you through a local access number and you will only pay the cost of a local call, if you don't have free minutes. No internet connection needed!
The feature is available only from: New Zealand, United Kingdom, United States, Canada, Australia, but the list is subject to change, as we are working on extending it worldwide.

Company Background

Why should I buy from you?

Our website offers high connection quality at the best rates on the market. You get:

No hidden fees
free features to place your calls easier
1 minute rounding
100% Quality Guarantee
free apps for iOS and Android.

Do you offer good quality calls?

At GloboTel123 we offer the best quality for the best rates. We route the calls through different selected carriers for each destination, to ensure a good connection.

Where is your business located?

Our business is registered in Atlanta, GA, USA and we have offices in USA, South America and Europe.

Do you use VoIP?

We use the latest technologies and the best routing methods to make sure your calls get connected. We also use VoIP.

What is your mailing address?

Our mailing address is available on our Support page. Please find it there.

How long have you been in business?

Our company was launched in 2002. Since then we have been offering our services to hundreds of thousands of customers worldwide.

Rates

Do rates vary according to the country I call from?

No matter where you call from, our rates stay the same. This is true for calls using one of our local access numbers, Web Call or our free GloboTel123 app for iOS or Android. For calls using toll free numbers, the cost will be different. Please check the rates for calls using a toll free number on our How to Call page.

Are rates the same for calling mobiles and landlines?

Usually, the rates are different for calling cell phones and landlines. Please check our Rates page for the country you're interested to call.

How can I find the rate for the number I want to call?

Please check the rate for the number you want to call on the Rates page. You may enter the country or the destination number to find out the specific calling rate.

Are your rates the same during the day?

Our rates remain the same throughout day and night.

Where can I find the rate for sending an SMS?

The rate for sending an SMS is displayed on our Rates page. Please enter the destination number or the country you want to send an SMS to in order to find out the rate.

Welcome!

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